Tracking order
Order Tracking Information
At CanisLune, we understand how important it is for you to know the status of your pet product orders. Here's how you can track your shipment:
Order Tracking Process
- Order Confirmation: After placing your order, you'll receive an order confirmation email containing your order details.
- Shipping Notification: Once your package is dispatched, we'll send you a shipping confirmation email with your tracking number.
- Tracking Your Package: Use the provided tracking number to monitor your shipment's progress.
- Delivery: Your package will be delivered to the address specified during checkout.
How to Track Your Package
You can track your order using our recommended third-party tracking service:
17Track - Global Package Tracking
17Track is a reliable platform that supports tracking for most international carriers:
- Visit 17Track website
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
17Track provides detailed tracking information and supports multiple languages for international customers.
Frequently Asked Questions
- When will I receive my tracking number?
- Tracking numbers are typically provided within 1-2 business days after your order is processed and shipped.
- Why isn't my tracking information updating?
- Some carriers may take 24-48 hours to update their tracking systems. If no updates appear after 3 business days, please contact our customer service.
- Can I track multiple orders at once?
- Yes, on 17Track you can track up to 40 packages simultaneously by entering multiple tracking numbers separated by commas.
If you encounter any issues with tracking your order or need further assistance, please don't hesitate to reach out through our contact page.