Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Method
We currently offer Standard Shipping for all orders. Shipping fees are calculated at checkout based on your location and order weight.
Shipping Destinations
We ship to most countries worldwide. During checkout, please ensure your shipping address is complete and accurate to avoid delivery delays.
Estimated Delivery Time
Standard Shipping typically takes:
- Domestic orders: 3-7 business days
- International orders: 7-21 business days
Please note these are estimates only and do not include processing time. Delivery times may vary depending on your location and customs processing.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.
Customs & Import Taxes
International customers may be subject to customs fees and import taxes. These charges are the responsibility of the recipient and are not included in the product or shipping costs. CanisLune has no control over these charges and cannot predict what they may be.
Shipping Issues
If you experience any issues with your shipment, please contact our customer service team immediately. Include your order number and any relevant details about the issue.
Policy Updates
CanisLune reserves the right to modify this shipping policy at any time. Changes will be posted on this page.