Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected during checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Product Information
How do I choose the right size for pet clothing?
Each product page includes a detailed size chart with measurements. We recommend measuring your pet and comparing with our charts before ordering.
Are your pet beds machine washable?
Most of our pet beds feature removable, machine-washable covers. Please check individual product descriptions for specific care instructions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Some items like pet carriers may have different return policies - please check product pages for details.
How do I initiate a return?
Contact our customer service team through the contact form. Please have your order number ready and specify the reason for return.
Product Safety
Are your products safe for all pets?
All our products meet international safety standards. However, we recommend supervising your pet when first using new items, especially harnesses and collars.
Do your pet carriers meet airline requirements?
Our airline-approved carriers clearly indicate their compliance status in product descriptions. Always verify with your specific airline before travel.
Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.